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IP Wireless Telephone Solutions (3.0)
Release 3.0 of Avaya IP Wireless Telephone Solutions introduces three new wireless telephones; the 3641 IP Wireless Telephone, 3645 IP Wireless Telephone and the 3631 IP Wireless Telephone. The 3631 requires Avaya Communication Manager 3.0 or greater to operate, while the 3645 and 3641 require Avaya Communication Manager 2.2 or greater.

The 3641 and 3645 are two of the first WiFi telephones to support the 802.11a standard, which is ideal for applications where high densities of in-building wireless voice users must be served. These phones also support 802.11b/g. Physically, the 3641 and 3645 feature large displays with an intuitive user interface, high durability, resistance to dust and liquid, extended battery options. Operationally, these phones offer exceptional voice quality and integration with business applications through an Open Application Interface gateway. The 3645 also features push to talk capability. The 3641 and 3645 interoperate with legacy Avaya IP Wireless Telephone solutions such as the 3616, 3620 and 3626 via the Avaya Voice Priority Processor (AVPP).

The 3631 IP Wireless Telephone is a compact, feature-rich, cost-effective 802.11b/g device. It features a large color display with a context-sensitive Avaya one-X user interface like that used on Avaya 9600 series deskphones. The 3631 supports QoS via the Wireless Multimedia (WMM) basic standard supported by most newer Wireless LAN infrastructures. It does not require use of the Avaya Voice Priority Processor (AVPP).

IP Wireless Telephone Solutions (2.0)
Release 2.0 of Avaya IP Wireless Solutions now support WPA/WPA2 with pre-shared keys for improved security. It also supports WMM for standards-based QoS. In addition, a configuration cradle has been added to the product line to streamline implementation by automating administration of the telephones. Two new Avaya Voice Priority Processors (AVPPs) have been introduced to meet the needs of smaller installations. Also - the Avaya 3620 IP Wireless Telephone has been added to the product family. This phone is similar to the 3616 in size, weight and appearance but has been optimized for the health care environment.
1.3
Fast Seamless Roaming (FSR) is now supported by Avaya IP Wireless Telephone Solutions; improving voice quality in a broader range of WiFi Networks. 3616 and 3626 telephones now emulate the 4612 IP telephone and can support additional line appearances and dedicated (soft) feature buttons.

1.2
Avaya is introducing second-generation wireless telephones, the Avaya 3616 and 3626 IP Wireless Telephones. The lightweight 3616 is optimized for the mobile professional, while the 3626 is a ruggedly built for industrial and institutional applications.
• The lightweight 3616 Handset for the mobile professional.
• The 3626 Handset is a ruggedly built for industrial and institutional applications.
1.0
The enhanced Avaya 3606 Wireless IP Telephone will also work with the Wireless Telephony Gateway used in non- IP installations with older DEFINITY® systems (R3 and later). Therefore, the previous version of the Avaya 3606 Wireless IP Telephone (Material Code 700245657) will no longer be available.
Reduced Cost. The new enhanced Avaya 3606 Wireless IP Telephone registers with the Avaya Communication Server as an Avaya 4606 IP Telephone. The new phone only needs an IP connection (C-LAN and Media Processor), an IP station right to use in Avaya MultiVantage Software, and an Avaya Wireless Voice Priority Processor for QoS. The 3606 connects to the wireless LAN via 802.11b access points. This configuration eliminates the cost associated with Wireless Telephony Gateways and Digital Port connections.
Increased Scalability. The previous Avaya Wireless IP Solution supported up to 640 stations. The new solution capacity is based on the maximum IP stations of the Avaya Communication Server (each Avaya 3606 counts towards the system maximum). The Avaya S8700 Media Server, for example, supports up to 12,000 IP endpoints.
Simplified Management. The solution is easier to administer because each phone is administered like an Avaya 4606 IP Telephone in Avaya Communication Manager Software.

Tecnical oriented should be the first concenrned when Call Center project initiated. Most Customer is looking for power switch and complicated ACD and CTI link enabled specification at very begining. No doubt, the purpose is "try to smooth CC project in the implementation". so, most of cases will cause conflict before trial or on line service. Operation Team may want to change the flow or setting due to right flow as their thinking. some reason can ne accepted and others not.
Launch Date is coming so, nothing but enable serivce is the only willing at that time. No doubt, launch first left the conflict behind service. OK opearion may not correctly. but Call could be answer and handle by the agent at least. Actually there is no big proble at this moment.
The major series problem happen. No one can image what real status in ur Call Center. what's the problem? how to adjust? and we do the right thing or not? There are not such a Tools to help Manager to understand Call Center whole scope. Call Center Management found the basic manage tools of call center is not in this list. OH! my good, Manager is blind. The only thing she can do is pick up the infromation what she could find in this system. Manualy do the date collection and caculation. Try to get the result what her boss looking for.
Measurement is most important parts of CC Operation. It'll show healthy indicator of CC Operation. Give hint in those data. Make decision to re-enforcement sytem or human resource. I don't believe anyone can handle good without CMS help. most of CC ignore it. moving to another issue.

I realy don't want to use ? Center but Call Center to describe or define a Service Department. Not only to explain "Contact". I rather to say it's a Service Center.

From my point of veiw, Call means a request. A request for Service and start a Flow or Process which initated from outside. A Center to gether all calls from Customer. Any flow and process could be Traced, Monitoring and Instant Show the status also result. Around w/ Customer profile and historical record. Enhanced by Analysis Tools prompted on the screen and assist Agent to know more about the Customer her faced.

I don't know Contact mean? It's only describe the entry level of Service. Physical access to there. Nothing futher... Contact for something??? I won't get it.

Maybe I was wrong. I rather think it's Marketing Name managed by Vendor of System. Not a Definition I believe.