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I realy don't want to use ? Center but Call Center to describe or define a Service Department. Not only to explain "Contact". I rather to say it's a Service Center.

From my point of veiw, Call means a request. A request for Service and start a Flow or Process which initated from outside. A Center to gether all calls from Customer. Any flow and process could be Traced, Monitoring and Instant Show the status also result. Around w/ Customer profile and historical record. Enhanced by Analysis Tools prompted on the screen and assist Agent to know more about the Customer her faced.

I don't know Contact mean? It's only describe the entry level of Service. Physical access to there. Nothing futher... Contact for something??? I won't get it.

Maybe I was wrong. I rather think it's Marketing Name managed by Vendor of System. Not a Definition I believe.

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